Major U.S. certification body delivers superior client-centered service

About CERT ID
CERT ID is a global company active in providing accredited third-party certification to the food industry since 1999. Their customers are food manufacturers, warehousers, and distributors seeking third-party certification. CERT ID offers certification in these Global Food Safety Initiative (GFSI) food safety standards: the BRC Global Standard for Food Safety and the SQF Safe Quality Food Codes. Walmart Ethical Sourcing Audits may be conducted in conjunction with BRC or SQF audits. CERT ID also offers BRC Storage and Distribution certification. Their privately owned Non-GMO Standard is available for those seeking Non-GMO certification. To help their clients prepare for food safety audits, CERT ID Services offers customized training and consulting programs. Providing client-centered service is of primary importance to CERT ID. The Ecert software gives CERT ID state-of-the-art certification technology to manage the hundreds of details relating to each client’s certification program. The resulting efficiencies gained through Ecert’s handling of the technical details allow CERT ID to focus on each client’s unique needs, providing the best service possible.  

Requirements and Results
CERT ID works in a segment of the food safety industry that requires detailed record keeping for each certification customer. Their business requires them to be able to manage deadlines, schedule audits, and operate their certifications according to ISO Guide 65 requirements. Intact’s Ecert software provides CERT ID with an extensive system that allows them to manage all facets of the certification process. CERT ID appreciates Ecert’s capability for tracking client information and values the analytical tools built into Ecert. CERT ID’s core competency is personalized dedicated service, and that same quality service is provided to CERT ID by Intact. Their Intact Customer Support Specialist works closely to provide information and assistance as they utilize Ecert. They have found the Intact team not only extremely knowledgeable about the system, but also very easy to work with, allowing CERT ID to set the pace of implementation to fit their development window.

Rhonda Wellik, CEO of CERT ID
“At CERT ID we take the time to listen to each of our client’s unique certification requirements so that we can provide the optimal tools and resources for their audit preparation. Delivering client-centered service is a primary goal of CERT ID’s. Ecert plays an important role in our ability to reach the goal. We look forward to a long and beneficial relationship with Intact.”